SIDA - SAREC Site Universidad Nacional de Ingenieria Universidad Nacional Autonoma de  Nicaragua - Managua Universidad Nacional Agraria Universidad Nacional Autonoma de  Nicaragua - Managu

• Universidad Nacional Agraria Direccion de Planificación
POLICIES FOR THE IMPLEMENTACION OF INFORMATION AND COMUNICATION TECNOLOGIES (ICT)
(PROPOSAL)

Table of Contents

I. BACKGROUND

The National Agrarian University (UNA) consists of four faculties and two regional departments (Juigalpa/Chontales and Camoapa/Boaco), with a student population of 2.685 students, and 201 teachers. UNA has a total of nine programs of regular under graduate studies, three programs for distance education, an international course of specialization and a master's course. Together with the Swedish University of Agricultural Sciences it develops a program of doctoral education that involves 12 candidates. UNA is distributed over five campuses, three in Managua, and one in Boaco and another in Chontales.

The Institutional Strategic Plan of the university for the five-year period 1999 - 2003 has the following goals: the establishment of a computing center that offers services to the sector of agriculture and forestry, and to the university community; to extend the university wide connectivity infrastructure; to develop the corporative information systems and to offer service of: electronic mail; information search; web-pages and training in computing and the use of Internet.

For the implementation of the goals anticipated in the strategic plan, in the computing area, the present policy document is implemented, which forms part of the Project of Information and Communication Technology (ICT), which the four Nicaraguan public universities (UNAN-Managua, UNAN-Leon, UNI and UNA) develop with support from SIDA/SAREC.

The Project for the Development of Information and Communication Technologies (ICT) to be proposed for financing from SIDA should be derived from the Policies of Information and Communication Technologies and from a Master Plan of implementation for those Policies. Also it should be derived from the proposal for the organization, administration and operation of a common INTERNET communications node for the four mentioned Universities.

The Technical Committee for Information and Communication Technologies (ICT) was established the 16 of January of year 2001, in order to develop the area of ICT of the UNA, through the elaboration of policy documents, of an implementation master plan and the request for financing of an ICT project to SIDA/SAREC.

> Up
II. MISSION, VISION AND OBJECTIVES

The area of ICT of the National Agrarian University has as its:

2.1 Mission

To contribute to the development of the Information and Communication Technologies to help the university to serve the agrarian sector, through the development of the necessary infrastructure and human resources, that permit to improve the quality of the education and the services that our institution offers.

2.2 Vision
The university community will have equitable access to services of Information and Communication Technologies with quality, velocity, security, sustainability, and competitiveness, that contributes to the obtaining of knowledge, information and skills, in the fulfillment of the mission of the university

2.3 Objectives

General Objectives

  • To fortify the capacity of Information and Communication Technologies that will allow UNA to be part and beneficiary of the global information network.
  • Democratize the access, of the university community, to the resources of communication and information locally and globally available.
  • To promote the applicable use of the global information in the superior education and through the University in projects or initiatives of social and productive benefits in Nicaragua.


Specific Objectives

  • To assure to the university community the fulfillment of its responsibilities in education, learning, investigation and social extension;
  • To promote the equitable access to the information services and communication; to stimulate the innovation to create new and better methods of education - learning;
  • To promote the professionalism, the work in teams, the creativity, the initiative, the flexibility and the progressive development of the personnel and the students;
  • To increase the interaction with the community for the enrichment of knowledge, information, skills and communication;
  • To develop and to maintain the infrastructure of the university;
  • To fortify the roll of the ICT area of the university, as a leader with respect to the investigation and development of the Information and Communication Technologies required for the development of the agrarian sector and
  • Lead the rendering of farming information and communication services at the national level to the agricultural sector of the country.

III. POLICIES FOR INFORMATION AND COMUNICATION TECNOLOGIES

3.1 Organizational structure for the implementation of ICT

The administration of the information resources of the National Agrarian University is organized under the structure of an Information Technology Committee and an Office for Information and Communication Technologies (OTIC).

3.1.1 Structure

Three levels compose the structure for the administration of the information resources of UNA: A first level of decision-making, a second for proposition and deliberation and a third executive level

The first level constitutes the University Council, the second level constitutes the Information Technology Committee and the third level constitutes the Office for Information and Communication Technologies (OTIC), that depends administratively on the Rector

To exert its functions the OTIC is structured in three work areas: a) The area of systems and applications, b) the computer systems area and c) the area of technical support. Following is the structure for the administration of the information resources:

> Up
3.1.1.1 Information Technology Committee
The Information Technology Committee of the University will be a consultative organ of the University Council in matters of Information and Communication Technologies, being an organ of proposition and of consultation of the same.

The Information Technology Committee will be conformed by thirteen members that will be integrated in the following form: The Rector, who will preside over it, a committee secretary, that will be the Head of the OTIC, a delegate from each one of the four faculties, a delegate from the Administrative and Financial Direction, a delegate from the National Center of Agricultural Information and Documentation, a delegate from the Direction of Planning, a delegate from the Direction of Teaching, a delegate from the Direction for Investigation, Extension and Postgraduate, a delegate from the Public Relations office and a delegate from the Association of Students

The Information Technology Committee will have the following functions:

  • To be informed by the progress reports over all activities that result from the implementation of the ICT policy of UNA, generated by the OTIC;
  • To be informed and to approve the activities and budgets of the plans, programs and projects that are derived from the approved ICT master plan;
  • To approve the budget for costs of management, operations, maintenance and investments through the university budget;
  • To recommend proposals for the recovery and structure of costs;
  • To define and to approve adjustments to the ICT policy based on the latest tendencies in the matter of new technologies, new visions and development strategies.

3.1.1.2 Office for Information and Communication Technologies

3.1.1.2.1 Mission
To guarantee the communication and interchange of information to the university community.

3.1.1.2.2 Objectives
The Office for Information and Communication Technologies (OTIC) of UNA is in charge of design, development, management, maintenance and operation the Information and communication systems; to norm, the procedure of acquisitions, operation of the applications and the programs of user training for these systems, as well as watching over the quality control of and the efficiency of the systems for the whole university community.

3.1.1.2.3 Office for ICT
The Office for ICT will be a centralized unit of all the Information Systems and the infrastructure that are at the disposal at UNA, being its conformation one of the first activities to fulfill in the implementation of the ICT policies.
The main task of this unit is the management and maintenance of information and computer systems and support to end-users.
For the fulfillment of its mission and its objectives the OTIC will be organized in three work areas that are a) The area of systems and applications, b) the area of computing systems and c) the area of technical support.

All the functions and the capacities for the daily management of all the Information resources and support to the end users, will gradually be developed during four years, beginning the 1 of January 2002,

3.1.1.2.4 Head of Office
In charge of the office will be a Head of Office that will be named as soon as possible, who must have a recognized capacity in the administration of ICT. Due to the ample nature of the tasks of the Office for Information and Communication Technologies, that affects all the academic and administrative units of the university. The head of this office will be in constant coordination and contact with the Rectors office, to which it is administratively subordinated.

The head will have the responsibility of coordination, strategic planning, budgeting, economic administration and evaluation of the office and in addition will work in one of the three working areas of the office.

3.1.1.2.5 Area systems and applications
This area will be developed in the scope of the following tasks.

Connectivity to the Internet and the interconnectivity between sites and systems. Service of electronic mail to the whole university community with the handling of clients/users and the financial administration of the charges for use and maintenance of the systems.
Design and maintenance of web pages for UNA and for external clients/partners.
Handling of servers and networks with their active and passive equipment.
Security of networks and systems.

3.1.1.2.6 Area computing systems
This area will be developed in the scope of the following tasks.

Education and training of the university community in the use of: Internet and electronic mail, applications and data bases that are used in the university, Search of information in the Internet and design of Web pages.
To offer Services of:
Access to the Internet and the Campus network with the corporative systems of the university (Intranet) through Internet Cafés, Computer centers, and dial-up connections,
data processing to students teachers and investigators.
Support to the university community in the development and use of ICT in the local and distance education. Among others with the use of tele-/video-conferences and data show

3.1.1.2.7 Area of technical support
This area will be developed in the scope of the following tasks:
Support and maintenance of the central information systems of the university.
Support to the planned and/or existing decentralized systems, in coordination with their owners. Examples of the decentralized systems are: The systems of the library CENIDA; an academic system; a system for human resources; a system for planning and decision support; the financial system (Pacioli) and supporting systems for investigation.
Support and maintenance of software in use within the university.
Support and maintenance of hardware in use within the university.
Acquisitions of soft and hardware, documentation and reference.

3.1.2 Knowledge and skills of the personnel

3.1.2.1 Position: Person in charge of Systems and Applications

3.1.2.1.1 Responsibilities

  • To watch for the fulfillment of the plans and activities of the area of Systems and Applications.
  • To watch for the care, maintenance and use of the material resources and equipment that the area has in its charge.
  • To watch for the security and the access to the databases and Information and Communication System applications of UNA.
  • To guarantee the connectivity to the Internet and the interconnectivity between sites and systems.
  • To guarantee the best capacity for all the systems and users of the campus network, trough monitoring of the traffic, configuration of the equipment and, when it is necessary and sustainable, extensions to the systems.
  • To watch for the handling of clients/users of the services of Internet, electronic mail, access to networks and services of the corporative systems and the financial administration of the mentioned.

3.1.2.2 Position: Person in charge of computing systems

3.1.2.2.1 Responsibilities

  • To watch for the fulfillment of the plans and activities of the area of computing systems.
  • To watch for the physical security of the place where the computer centers and other equipments in charge of the area are located.
  • To guarantee the efficient operation of the information technology services of the computing systems area.
  • To organize and to impart training courses in subjects related to the use of ICT including the use of applications and corporative systems of the university.
  • To offer services of data processing to students professors and investigators.
  • To guarantee the support of ICT to conferences and meetings trough video- and tele-conferences, etc.
  • To support the university community in the development and use of ICT in the local and distance education.

3.1.2.3 Position: Person in charge of Technical Support

3.1.2.3.1 Responsibilities

  • To watch for the fulfillment of the plans and activities of the area of Technical Support.
  • To watch for the support of Hardware and Software.
  • To watch for the maintenance and the operation of the corporative systems of the university in cooperation with the owners of the
  • respective decentralized systems.
  • To watch for the fulfillment of established standards and advice in acquisitions of equipment and applications.
  • To maintain documentation of the configuration of the systems, equipment and procedures in the area ICT of the university.

> Up
3.2 Policies for the development, maintenance and improvement of the basic infrastructure

The faculties and the supporting units are responsible for the planning and administration of the information technology that they acquire and maintain to maintain the activities that are specific to their necessities and compatible with the strategic goals of the University

3.2.1 Computer centers

a) The faculties and other units that require it, will maintain computer centers to take care of the necessities of their students according to the curricula, as well as their personnel, whom does not have access from their offices

3.2.2 Databases

a) Any data base outside of the centralized systems that a faculty or unit needs, is their own responsibility but they should coordinate with the OTIC for the use of the networks and other centralized resources.

3.2.3 Specific applications

a) The use of computation should be promoted in all offices. In this context the term computation will be understood as the application of ICT, mainly desktop computers to support general office tasks. This applies to teachers, investigators, directors and authorities, as well as to secretaries and other office workers. The mainly used applications in the different offices are electronic mail, word processing, spreadsheet programs, document storage and recovery, "desktop publication", and access to Internet and Intranet.

b) The university should centralize all it's acquisitions and backup of applications for text processing, statistics, applications for graphical publication and design and applications for the processing of results from standardized laboratory services.

3.2.4 Geographical information system

a) It will be tried to offer high-speed connectivity to the SIGMA unit that will have specialized equipment with high capacity of processing and storage of data at its disposal.

3.2.5 Campus Network UNA

a) The policy of UNA is to assure the availability of ICT services in all work places within the university and some specific services outside UNA. This includes the physical network infrastructure and communication protocols (TCP/IP) as the common means of transport of data for all the services and present and future ICT systems.


b) The administration scheme for the UNA campus network will be realized under a centralized model. That is to say, all the activities of administration of the different networks from campuses that conforms the red, are dependent to a single authority (OTIC) that directs and manages the maintenance and development of each element that composes it.

c) Within the campus networks can and should exist local office network administrators for each one of those dependencies that according to its operating characteristics require it (CENIDA, laboratories) so that they give maintenance to the services that they render.

d) All the services that the different administrative or facultative units wish to render, through the UNA campus network infrastructure should be registered and authorized by the Office of Information and Communication Technologies of UNA.

e) The technology used in the implementation of the campus LANs will be based on an Ethernet technology of 100 Mbps or superior.

f) The UNA campus network will count on a communication infrastructure that includes all its campuses.

g) The intercampus links will have to be able to support traffic of data/voice/video, and will have to count on redundant connections in each node of the UNA campus network so that the certainty of the communication is guaranteed

h) The bandwidth of Internet connection of campus network UNA, through its Central Node, will be extended constantly according to the degree of growth of the network, until reaching a balance that allows guaranteeing the access to Internet for all its users in an effective way.

i) The Internet Servers (email, Web, FTP, among others) will be centralized in a server room that should count on all the technical requirements that allow their optimal performance. These will be in charge of the OTIC and will give service to all the university campuses that require these services

j) Specialized Applications (financial systems, academic registry, Library, etc) that generate much traffic should be installed in dedicated servers. They should physically be installed in the server room.

k) To extend the technical capacities of the Internet Node until a level able to cover the university's own necessities and with the power to offer connectivity services to other educative institutions, ONG's, etc. that require it (dedicated links, dial-up connections, wireless, among others).

l) Assembly of a telecommunications network infrastructure that allow UNA to participate in education - learning projects through the new educative models at the national-, regional- and world-wide- levels, using state of the art technology like: educative television, video conferencing, distance education, etc.

> Up

3.2.6 Internet Services

a) The rendering of data communication services such as: Email, access to Internet, services of Internet/Intranet, should be assured at the user level. At the moment those mentioned services are the mayor users of low level network services.

b) All the Internet services are handled in a centralized form, this with the objective to have a higher control over the services offered by the Campus Network UNA.

c) The Office of Information and Communication Technologies (OTIC) must authorize all services that use Internet technology, which faculties or departments want to offer.

d) There will be Central Internet Servers with sufficient capacity to give service to all the university, and to perform functions of:

- Electronic mail server
- Web server
- FTP server
- DNS server

Their capacities of Hardware and Software will allow them to offer services of virtual domains, on line databases, among others.

e) Extension of the Internet Node with the necessary communication infrastructure that allows all the users of Campus Network UNA, efficient and constant access to the Internet. This access will facilitate search and interchange of information with the rest of the world and participation in inter institutional projects at national and international level, that require an Internet connectivity infrastructure capable to support, the new systems of information interchange like: Digital libraries, MetaBase, etc.

f) The use of Internet Services in the access points (like Internet café, computer centers, etc), will be limited to the use of all those services that the Internet Node offers. All services not considered as indispensable can be blocked.

g) A mailbox for electronic mail will be guaranteed for all the teaching and administrative personnel, as well as to all the active students of the UNA,

h) The Internet Node of UNA offers access to Internet resources to other institutions, independent organizations or private people who request therefore and fulfill the established norms. This when the available bandwidth so permits.

i) The Internet Node of UNA will charge users, internal as well as external, by services of Internet. These charges will be used to create a fund for reinvestment and payment of ISP.

j) To make of Campus Network UNA, a network safe for its users by means of the implementation of mechanisms for virus protection, encryption of keys, etc. The security of the campus network will be coordinated by the OTIC.

3.2.7 Teaching and students

a) Each student who leaves the Agrarian National University must have assured the capacity to use the ICT tools relevant to exert his office and for continuous learning.

b) Information and Communication Technologies should be included as a curricular component, in all the study plans that UNA offers to the community.

c) Programs (software) for the necessities of the education must be accessible for teachers and students.

d) Suitable education, in the handling of ICT tools must be offered to the employees and students.

e) That the teachers and students, will have more access to the Information and Internet technologies, by creating more access points, as well as support to teaching and investigation.

f) To contribute to the interchange of information and experiences, supplying an electronic mail account to the teachers and active students of UNA.

g) To improve the information interchange, the creation of a room for video conferencing is necessary, that will benefit the teachers and students and, thus stimulating the scientific investigation.

h) To facilitate to the teachers of UNA, the tools necessary so that through the Internet, they publishes their investigations and scientific works, contributing to the development and fortification of the students.

i) The Office for Information and Communication Technology in coordination with the faculties and the DIEP, will impel technology days, where they will expose to the university community scientific works referring to Information and Communication Technology, Expo-sale of technology, competitions of scientific works, etc.

j) To facilitate the use of ICT in the programs of distance education.

k) To optimize the access to the resources of the university for the distance students trough the use of ICT.

l) To implement a program of virtual education that helps the local education as well as the distance education trough the production of digitized didactic materials and trough the network and other ICT.


3.2.8 Technical support

a) To centralize and to regulate the preventive and corrective maintenance of computer equipment, hardware as well as software for the whole university.

b) To establish unique procedures for acquisition of computer equipment in general (Hardware and Software), based on the present and necessary technologies.

c) To establish norms and procedures for the installation of local networks in the buildings of UNA

d) To establish technical support for the training of teachers and administrative personal of the university.

e) To assure the power supply for the electronic equipment, by means of norms of international security that adapt to our necessities.

f) To impel the advance and the technological culture in the university by means of seminaries, workshops, and lectures, in which technical themes over update of personal computers are approached.


3.2.9 Academic Information Systems

a) The Direction of Teaching at the UNA, should count on an Academic Information System for the observation, collection, classification and analysis of the information that contributes to the process of implementation of the academic student file, through a secure system for data transmission, organizing a reliable database that is accessible at any moment.

b) The Academic Information System must be Standard in all the faculties, having an exclusive operator by faculty, for the manipulation of the same.

c) The ICT Office, as part of a team, will be the one in charge to evaluate and to approve proposals for an Academic Information System, for its later maintenance.

d) It will implement access to databases with updated technology.

e) It will implement technologies that allow perfecting the systems of accreditation, admission and certification of qualifications.

> Up
3.2.10 Financial Information System

a) To implement a system of management and financial control that links the financial unit, accounting, audit and other small units of cash desks.

b) To implement a general budgetary system that includes the different sources of incomes and debits

c) To implement a human resources system, in the aspects of payroll and personnel management.


3.2.11 Information Systems supporting investigation

a) To implement an Information System for projects and investigation programs.

b) To implement a centralized service of applications, like statistical packages, and storage of data for use in the investigation.


3.2.12 Information System for planning and decision making

a) To implement a Statistical Information System

b) To implement a management system that contributes to the decision-making.


3.2.13 Information System for the agricultural sector CENIDA

a) To offer to access to the internal and external users to the different databases from the units specialized in agricultural information of the faculties and central library.

b) To improve the efficiency and the effectiveness of the library operations and services through the modernization of the Agricultural Information System

c) To improve the automated cataloging system to facilitate the administration of existences and loans.

d) The specialized units will use standard unique software, Micro ISIS-Agrin.

e) To digitize all the existing information.

f) To diversify and to increase the library services, facilitating electronic means to access.

g) To establish a center for the editing and design of publications, Web pages etc. With its specialized applications

h) To establish tele-centers in regional places with importance for the agricultural sector where there are no other possibilities to access the systems of the university.

i) To facilitate the access to agricultural information and other information and communication important for the sector in the whole country.

3.2.14 Legal Aspects

a) The university will have a regulation that guarantees that employees and students follow national and international norms for the use of networks and follow norms of ethical behavior in the relations with fellow workers and students.

b) Greater attention will be dedicated to the aspects of author rights, security of data and secrecy of information.

c) For transaction of subjects on security incidents and abuses of the data network a data security group will be established.

> Up
3.3 Areas of strategic importance

The areas of strategic importance that the university has determined, by order of importance are:

1) An internal network that connects all the academic and administrative units of the university.
2) An automated Academic Information System
3) Access to Internet/e-mail.
4) An automated System for planning, control and institutional evaluation.
5) Equipment and applications for investigation.
6) An automated financial administrative Information System.
7) An automated System of agricultural information that facilitates the access and interchange that CENIDA Offers through RENIDA.
8) Program of virtual distance education.


3 BUDGETARY POLICIES

  • The financial resources for the use, maintenance and operation of the "Campus Network backbone", LANs and central network system equipment, will be budgeted with funds from the annual budget of the university.
  • The maintenance of the equipment and the applications of each one of the faculties and support units of the university will have to be anticipated in the financial resources that they demand in the respective budgets of each unit.
  • The resources for the acquisition and installation of new equipment and software that demands the expansion of specialized areas and not anticipated in the plan of development of the university, these units will have to anticipate the obtainment of the financial resources for their accomplishment.
  • UNA through the Information Technology Committee will have to process an annual and a five-year budget for the development of ICT in the university, which has to respond to the strategic plan of development of UNA.
  • Each faculty and support unit will have to budget the payment, to the OTIC, for the services of its connectivity according to the number of computers connected to the campus network,


4 RECOMMENDATIONS

  • Before the end of year 2001, the University Council should create the Office for ICT and the Information Technology Committee of UNA, so that the OTIC and the Committee initiate their operations in January of year 2002.
  • To elaborate a minimum budget for the operation of the Office for ICT, that guarantees its operation, as of January of year 2002.
  • To guarantee personnel dedicated to the development of ICT-projects during the implementation of the ICT-area.
  • Annual evaluations and following updates of the ICT-policies of should be realized.
  • To include the goals of ICT in the Institutional Strategic Planning, in order to promote their development in the university, and guarantee that the university authorities take control over the ICT-policies.
  • To include the quest for complementing financial resources in the university strategies in order to guarantee the appropriate implementation of the Information and Communication Technology policies of the university.

> Up

© Copyright Proyecto TIC Nicaragua 2001-2002
Design: Luis E. Palma